Monday, 27 April 2020


Job title: Sustainable Tenancies - Support Worker

Reports to: Service Manager

Salary Grade:

Hours 39hrs per week (flexible working to incl evenings & weekends)

Location Mansfield
erm Fixed term for 12 months

Action are looking for exceptional individuals who have the passion to deliver on our vision of supporting people out of Homelessness.

The Sustainable Tenancies Support Worker will form part of a new team working with clients experiencing homelessness in Mansfield and creating a range of strategies and support plans to address their homelessness and issues preventing them from sustaining a tenancy.

The team will include two Housing First Support Workers, a Housing Officer and the Sustainable Tenancies Support worker. The Housing First team will engaging those most entrenched hard to reach clients. The Sustainable Tenancies Support Worker will work with clients who have medium needs whilst the STP Housing Officer will assist those with low-level support needs around sustaining a tenancy.

The role will initially be for 12 months on a fixed term contract. We however envisage that the successful candidates will champion the development of the model into longer term commissions and enable continued funding for the project.

Staff are expected to work flexible hours in line with the needs of the client. Therefore some work may be required outside of the conventional working week.

Primary purpose of the post
To provide flexible, open-ended support, advice and assistance to people who have
previously struggled to sustain a tenancy, have been living on the streets or are
stepping down from the Housing 1st accommodation so that they are able to access
and maintain a safe and secure home of their own.

Key role specific responsibilities
The sustainable tenancies support worker will provide front line delivery of high
quality person centered support to enable clients to live independently.

- To provide effective housing management and income maximisation advice to
tenants in relation to successful tenancy sustainment

- To provide practical help to support vulnerable tenants who are experiencing
problems managing their tenancy to comply with the terms of their tenancy

- Work with clients to identify barriers to their tenancy sustainment including but
not limited to Mental Health, Substance-misuse and/or offending and work
with them to address these issues and engage with appropriate services - Establish open and trusting relationships with people who are/have been living on the streets or in temporary/insecure accommodation. - Supporting service users to achieve their goals and outcomes through intensive case management. - Enable service users to access community resources, and offer personal/emotional support. - Provide a safe, welcoming environment for people accessing services. - Develop an enabling partnership approach that supports all people using the service to attain their rights and entitlement. - Actively participate in achieving defined outcomes for service users. - Actively identify the strengths and aspirations of service users and enable the access to relevant opportunities and/or services. - To deliver agreed Centrepoint Likewise Activities · To participate in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session · Assess referrals and manage waiting lists · Work in partnership with the Housing Officer to minimise empty bed spaces, maximise rental income and support tenancy management and eviction procedures. The SW and will help with the prevention of property damage and cost incurred by identifying and reporting necessary tenancy issues · To collate a defined range of information relating to the service user's progress to support evaluation of the approach. · With customer agreement, liaise with other agencies to ensure the client is sustaining their tenancy such as Housing Benefits, DWP, Criminal Justice services, Health services, employment and training agencies. · Support the customers to access community resources including attendance at Actions Lifewise Sessions · Record and monitor progress of each service user; regularly review the person centred risk assessment and support contract. · Implement existing policies and procedures and to input into the development of new policies and procedures.
· Positively promote and engage in the delivery of support models employed by Action and work collaboratively with colleagues to ensure that Action offers the best possible service to clients, in the most appropriate way. · Actively participate in achieving key performance indicator targets as set by Action Housing and Mansfield District Council. · Attendance at Steering group meetings, Homeless prevention meetings, rough sleeper meetings as and when required. · To deliver Centrepoint Lifewise accredited sessions to Action clients, complete worksheets as required and submit to Centrepoint for accreditation. Training to be given.



JOB TITLE: Sustainable Tenancies Support Worker

GRADE: CSW grade

ESSENTIAL: This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle is essential. The vehicle must be insured for business use and have a current MOT certificate.

This role will be subject to an enhanced DBS check

Person Specification

Essential Desirable
Knowledge and Experience
Minimum 1-year experience of working with one of the following client
groups: offenders, young people, substance users, people with mental
health issues or domestic abuse survivors ü
At least 12 months experience of delivering housing related support,
with an understanding of housing law and local knowledge of housing
options and services ü
Demonstrates an understanding of the issues facing this client group,
and has a dedication to improving the lives of vulnerable people ü
Understanding of the welfare benefits system and application process ü
Ability to engage clients who are unmotivated and be a key influencer
with the ability to be flexible in their approach to suit the client ü
An understanding of the social, emotional and vulnerability of the
service users supported by this team ü
Understanding of the importance of confidentiality, risk management,
safeguarding and GDPR ü
Educated to GCSE level or equivalent experience with a minimum of
GCSE English and Mathematics Grade A-C (or equivalent) ü
Computer skills including all Microsoft packages ü
Professional Skills
Integrity, professionalism and a good understanding of the importance
of professional boundaries ü
Excellent communication skills, both written and verbal particularly communication via phone or e-mail ü
Good organisational skills, the ability to work flexibly, on your own
initiative and to prioritise workload ü
Ability to deliver group work ü
The ability to be flexible and cooperative as part of a team ü
Ability to work with a wide range of people effectively ü
Ability to adapt and learn to new IT systems ü
Personal Qualities
Willingness to continue further training and personal development ü
Ability to show empathy ü
Excellent time management skills and the ability to work and efficiently
to juggle multiple priorities ü
Confident and self-motivated ü
Commitment to working within Action’s core Vision, Values and Mission ü
Resilience and the ability to work in a pressurised environment whilst
remaining calm and professional ü