Monday, 27 April 2020


Job title: Sustainable Tenancies - Support Worker

Reports to: Service Manager

Salary Grade:

Hours 39hrs per week (flexible working to incl evenings & weekends)

Location Mansfield
erm Fixed term for 12 months

Action are looking for exceptional individuals who have the passion to deliver on our vision of supporting people out of Homelessness.

The Sustainable Tenancies Support Worker will form part of a new team working with clients experiencing homelessness in Mansfield and creating a range of strategies and support plans to address their homelessness and issues preventing them from sustaining a tenancy.

The team will include two Housing First Support Workers, a Housing Officer and the Sustainable Tenancies Support worker. The Housing First team will engaging those most entrenched hard to reach clients. The Sustainable Tenancies Support Worker will work with clients who have medium needs whilst the STP Housing Officer will assist those with low-level support needs around sustaining a tenancy.

The role will initially be for 12 months on a fixed term contract. We however envisage that the successful candidates will champion the development of the model into longer term commissions and enable continued funding for the project.

Staff are expected to work flexible hours in line with the needs of the client. Therefore some work may be required outside of the conventional working week.

Primary purpose of the post
To provide flexible, open-ended support, advice and assistance to people who have
previously struggled to sustain a tenancy, have been living on the streets or are
stepping down from the Housing 1st accommodation so that they are able to access
and maintain a safe and secure home of their own.

Key role specific responsibilities
The sustainable tenancies support worker will provide front line delivery of high
quality person centered support to enable clients to live independently.

- To provide effective housing management and income maximisation advice to
tenants in relation to successful tenancy sustainment

- To provide practical help to support vulnerable tenants who are experiencing
problems managing their tenancy to comply with the terms of their tenancy

- Work with clients to identify barriers to their tenancy sustainment including but
not limited to Mental Health, Substance-misuse and/or offending and work
with them to address these issues and engage with appropriate services - Establish open and trusting relationships with people who are/have been living on the streets or in temporary/insecure accommodation. - Supporting service users to achieve their goals and outcomes through intensive case management. - Enable service users to access community resources, and offer personal/emotional support. - Provide a safe, welcoming environment for people accessing services. - Develop an enabling partnership approach that supports all people using the service to attain their rights and entitlement. - Actively participate in achieving defined outcomes for service users. - Actively identify the strengths and aspirations of service users and enable the access to relevant opportunities and/or services. - To deliver agreed Centrepoint Likewise Activities · To participate in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session · Assess referrals and manage waiting lists · Work in partnership with the Housing Officer to minimise empty bed spaces, maximise rental income and support tenancy management and eviction procedures. The SW and will help with the prevention of property damage and cost incurred by identifying and reporting necessary tenancy issues · To collate a defined range of information relating to the service user's progress to support evaluation of the approach. · With customer agreement, liaise with other agencies to ensure the client is sustaining their tenancy such as Housing Benefits, DWP, Criminal Justice services, Health services, employment and training agencies. · Support the customers to access community resources including attendance at Actions Lifewise Sessions · Record and monitor progress of each service user; regularly review the person centred risk assessment and support contract. · Implement existing policies and procedures and to input into the development of new policies and procedures.
· Positively promote and engage in the delivery of support models employed by Action and work collaboratively with colleagues to ensure that Action offers the best possible service to clients, in the most appropriate way. · Actively participate in achieving key performance indicator targets as set by Action Housing and Mansfield District Council. · Attendance at Steering group meetings, Homeless prevention meetings, rough sleeper meetings as and when required. · To deliver Centrepoint Lifewise accredited sessions to Action clients, complete worksheets as required and submit to Centrepoint for accreditation. Training to be given.



JOB TITLE: Sustainable Tenancies Support Worker

GRADE: CSW grade

ESSENTIAL: This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle is essential. The vehicle must be insured for business use and have a current MOT certificate.

This role will be subject to an enhanced DBS check

Person Specification

Essential Desirable
Knowledge and Experience
Minimum 1-year experience of working with one of the following client
groups: offenders, young people, substance users, people with mental
health issues or domestic abuse survivors ü
At least 12 months experience of delivering housing related support,
with an understanding of housing law and local knowledge of housing
options and services ü
Demonstrates an understanding of the issues facing this client group,
and has a dedication to improving the lives of vulnerable people ü
Understanding of the welfare benefits system and application process ü
Ability to engage clients who are unmotivated and be a key influencer
with the ability to be flexible in their approach to suit the client ü
An understanding of the social, emotional and vulnerability of the
service users supported by this team ü
Understanding of the importance of confidentiality, risk management,
safeguarding and GDPR ü
Educated to GCSE level or equivalent experience with a minimum of
GCSE English and Mathematics Grade A-C (or equivalent) ü
Computer skills including all Microsoft packages ü
Professional Skills
Integrity, professionalism and a good understanding of the importance
of professional boundaries ü
Excellent communication skills, both written and verbal particularly communication via phone or e-mail ü
Good organisational skills, the ability to work flexibly, on your own
initiative and to prioritise workload ü
Ability to deliver group work ü
The ability to be flexible and cooperative as part of a team ü
Ability to work with a wide range of people effectively ü
Ability to adapt and learn to new IT systems ü
Personal Qualities
Willingness to continue further training and personal development ü
Ability to show empathy ü
Excellent time management skills and the ability to work and efficiently
to juggle multiple priorities ü
Confident and self-motivated ü
Commitment to working within Action’s core Vision, Values and Mission ü
Resilience and the ability to work in a pressurised environment whilst
remaining calm and professional ü


Mansfield Housing 1st – Service Manager

Job Description & Person Specification

Key Overview:
Responsible for the day-to-day delivery of the Housing First project in Mansfield and supervising the delivery of a service with a high level of fidelity to Housing First principles.
Provide leadership and guidance to Housing First Workers promoting a positive culture and partnership working.

• Provide a high level of guidance, support and case management for the Housing First Workers.
• Collate required performance information for the team relating to the customer’s progress to support evaluation of the approach.
• Responsible for risk profile of area of responsibility and be able to demonstrate effective risk management.
• Build relationships with landlords and other agencies to encourage partnership working and improve the long term sustainability of outcomes.
• Provide temporary cover for colleagues as required and participate in a rota system of shift duties, to ensure that service delivery is maintained in a consistent way.
• Operational management of service ensuring contract compliance and financial compliance and adherence to policies and procedures.
• Co-ordinate requests and offers of accommodation for the team and manage the personalisation fund in line with partnership procedures.
• To ensure the successful delivery of the contract taking responsibility for achievement of targets to agreed timeframes, budget and quality.
• To encourage peer support in the service and provide effective support to those with lived experience.
• To proactively manage a team through:
o timely and effective performance management;
o coaching;
o communication and feedback;
o role-modelling attitudes, behaviours and expectations;
o capturing the learning from mistakes and setbacks;
o Showing effective and positive leadership through change, in order to support and develop your team to realise individual and team potential and ensure effective service delivery.
• To be part of a rota providing out of hours access to telephone support to people using the service
• To work flexibly to ensure that service delivery is available in the morning/ evenings, at weekends and on bank holidays when required

• To ensure the safety of staff by appropriately managing lone working and ensuring all necessary safeguards are in place.

Person Specification
· To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
· Experience of managing and supervising staff; effectively coaching to enable creative problem solving
· Promote the rights, responsibilities and informed choice of the people receiving the service through reflective practice with the staff team
· Know when to seek assistance or supervision and how to engage meaningfully in planned supervision.
· Adaptability to changing and emerging needs as the pilot develops demonstrating flexibility and resilience in challenging situations
· High level of relationship skills:
o Empathy; caring; acceptance; mutual affirmation; an encouragement of responsible risk taking; supportive and constructive challenge and positive expectation for the future.
· An understanding and knowledge of the Housing First model and belief in the values and principles
· An understanding of the Centrepoint Lifewise Activity model
· Experience of administration and recording procedures with the ability to audit case notes and gather required data to support the national evaluation
· Professional and value led with integrity, inclusivity and respect for diversity
· An ability to work in uncertainty and maintain a positive approach.
· Ability to work flexibly and when needed outside normal working hours
· Ability to quickly build rapport; being persistent, determined and resilient
· Ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work
· To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic
· To have a sense of humour, be personable and accept that things won’t go as you think
· Have attention to detail with high standards to work
· The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services
· Professional curiosity with the ability and willingness to learn and apply learning in support delivery
· Ability to challenge the status quo and influence others to change culture

Service Manager – Job Advert
Job title: Service Manager - Housing First – Mansfield

Reports to: Regional Support Manager

Salary Grade: Point 34 (£28,129.56)

Hours 39hrs per week (flexible working to incl evenings & weekends)

Location Mansfield

Term Fixed term for 12 months

Essential This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle is essential. The vehicle must be insured for business use and have a current MOT certificate. This role will be subject to an enhanced DBS check

Action are looking for exceptional individuals who have the passion to deliver on our vision of supporting people out of Homelessness by further developing a Housing First service in Mansfield.

The Housing First pilot will be delivered in conjunction with existing programmes throughout Mansfield and will help complement steps already being taken by Mansfield District Council, Action Housing and partners. It will allow the testing of the Housing First models at a scale that could make a significant difference in providing support to homelessness people.

Housing First is an internationally evidence-based approach, which uses independent, stable housing as a platform to enable individuals to begin recovery and move away from homelessness.

Through the provision of intensive, flexible and person-centred support, people are supported to maintain their home. Unlike other supported housing models, individuals do not need to provide they are ready for independent housing, or progress through a series of accommodation and treatment services. There are no conditions placed on them, other than a willingness to maintain a tenancy agreement, and Housing First is designed to provide long-term, open-ended support for their on-going needs.
The role will initially be for 12 months on a fixed term contract. We however envisage that the successful candidates will champion the development of the model into longer-term commissions and enable continued funding for the project.


Happy Eastertide!? An Encyclical from Chairman Paul.

As I write, Boris is back at work tomorrow.  But lots of other things and people are not back. Like us, in the churches, still locked down.  How are we faring?  Lots of Easter joy?
Few, if any, of us followed the example of Pastor Audrey (on Radio 4’s Sunday programme); she has  defied the U.S. government (believing in a higher authority) and stayed open.  For our part, whether or not we are altogether happy with other actions of the government, complying seemed wise – if perhaps a bit late,  - so we shut down our buildings and much social activity.   
We have complied and are making the best of a bad job. Many will have been busy being neighbourly, whether to actual neighbours, relatives or to fellow churchgoers. Some of us have re-invented spring-cleaning and have smarter gardens than for some years past.  Some serious reading has been done.  Zoom has not known such activity ever before, and some churches have ‘streamed’ services and meetings with varying levels of success.  We will do better next time, having learned about the possibilities in the ‘new media’.
A pessimistic colleague wonders if some churches, now closed for the duration, will ever open again, whether because of finance or loss of commitment.  Donations from varied tenants may have dried up, jeopardising the future.
Ecumenical togetherness has been a real victim, with the loss of this year’s housegroups, the Good Friday Walk of Witness and the time honoured Whit Walk.  Christian Aid Week is going to be different.  The new ‘Thy Kingdom Come’ period from Ascension to Pentecost was getting established but might not ‘take off’ this year as hoped.   The planned CTFC Forum on June 1st looks in doubt, but we shall see.  It would be good to get together if it is possible.  More Zoom, anyone?
That reminds me; Christian Aid was devised to address the poverty and hardship on continental Europe at the end of the war. Oxfam had blazed an even more remarkable start in 1942, of all times. May it be that we are called, in this ‘sabbatical’  year to blaze a new trail, implementing, for example, (1) the much-postponed visitation of newly-occupied properties, (2) maximising, with the Borough’s working party, our input to the Climate Change emergency and (3) tackling more completely the unsolved domestic conflict, mental health issues and homelessness need in our town? 
Plenty of food for thought and action, as soon as possible.   Can ‘Thy Kingdom Come’ be more than  the name of a ten-day period?
Paul King  - Chair of Christians Together for Chesterfield

Closure of DCC Care Homes Petition
-----Original Message-----
From: Colin.Hampton [
Sent: 22 April 2020 09:08
To: '' <>
Subject: FW: Petition link

I have been asked to forward the petition regarding the proposed closure of a number of Derbyshire Care Homes.  Please sign and share.


Jobs in Housing - Sent on behalf of Action Housing
Dear All,
Please see attached information for employment opportunities within Action’s new service in Mansfield.
Apologies if you receive this more than once.
For further information please contact:
Gemma Lane 
Sustainable Tenancy Development Manager

For Secure emails please reply to
Action | 30 Highfield Road Parkhouse Lodge | Newbold | Chesterfield | S41 7EY | | 07825732576 |